Where do you deliver?

We currently serve customers in Saudi Arabia. Delivery availability is confirmed during checkout.

What payment method do you accept?

We currently offer Cash on Delivery (COD). You pay for your order when it is delivered to you.

Do I need to pay online?

No. Online card payment is not currently required. Our current payment method is Cash on Delivery.

How can I track my order?

When tracking information is available for your shipment, it will be provided using the contact details associated with your order.

Can I return a product?

Return eligibility depends on the product and its condition. Please review our Refund Policy for the current return conditions and instructions before sending any item back.

What if my order arrives damaged or I receive the wrong item?

Please contact us as soon as possible with your order details and clear photos of the item and packaging so the issue can be reviewed.

Can I change or cancel an order?

Please contact us as soon as possible after placing the order. We will check whether the order can still be changed or cancelled. Once processing or shipping has progressed, changes may no longer be possible.

How can I contact Ronaq.online?

Please use the Contact page on our website for customer-support enquiries.